FINANCIAL YEAR STATEMENTS

Our office will provide a full Annual Financial Year Statement as at 30th June listing all income and expenditure in relation to your property.

This will save you time and fees when dealing with your Accountant.

LEGAL REQUIREMENTS

It is our duty to ensure that all requirements of the various sections of Government legislation relevant to property investment are complied with.

INSURANCE

The correct form of insurance is imperative when leasing your investment property.

Several insurances packages are available specifically tailored to meet Landlords’ needs, including such items as loss of rental income.

We are happy to advise and arrange in this regard on your behalf.

INDUSTRY TRAINING

All our staff are kept up to date with the latest information from the Real Estate Institute and with market statistics from the Rental Bond Board as well as updates from the Residential Tenancies Tribunal.

All staff are receiving on going professional training to ensure that our knowledge and skills are kept at the peak of the industry.

COMMITMENT

Our commitment to you is that the property is looked after as if it were our own.

WHERE DO WE LEASE AND MANAGE PROPERTY

Cityside Properties does not just lease and manage property in the Surry Hills area, due to our satisfied client base we have been asked to handle properties Sydney wide and infact some out of the Sydney area, listed below are some of the areas that we currently cover:

Surry Hills, Darlinghurst, East Sydney, Paddington, Rushcutters Bay Potts Point, Glebe, Ultimo, Stanmore, Lidcombe, Redfern Chippendale, Botany, City, Pyrmont, Mosman, Waverton Cremorne, Wollstonecraft, Greenwich, Dungog Hunter Valley.

TENANT SELECTION

Cityside Properties selects the best possible tenant for your property by thoroughly investigating the following:

A) The identity and background of the prospective tenant
B) Past and current employment details including references
C) Past rental history including Landlords reference
D) Tenant Reference Association, a database with tenant history
E) 100 point identification, drivers licences, pass port, credit card etc.

As soon as we receive notice to vacate from your tenant, we commence seeking new tenants immediately.

AGREEMENT PREPARATION

Once a suitable tenant has been selected, we will arrange for the completion of the Residential Tenancy Agreement and the lodgement of bond monies to the Rental Bond Board, as well as the provision of all keys to the premises.

PROPERTY INSPECTIONS

Prior to the signing of the Residential Tenancy Agreement, we will carry out a carefully detailed condition report of the property. We will also take photographs where necessary, prior to the first agreement, which are then kept on file. Both the initial inspection report and photographs are referred to at the end of the tenancy.

RENTAL COLLECTION

Paying rental monies is made as simple as possible for our tenants. We provide a Quick Rent card, direct debit from credit card or nominated bank accounts using the Rental Awards system, this makes rental payments simple by using the Internet. Alternatively, rental monies can be paid at our office using Eftpos or merchant facilities provided by Cityside.

This method substantially reduces late payments.

ARREARS CONTROL METHODS

Our Property Management software is the latest “Console Gateway 2004” management program, and allows us to print “arrears reports” as soon as a rental payment is overdue. This report lists the name of the tenant, property address, the date rental was due and the exact amount outstanding required bringing rental up to date.

These reports are printed out daily, so those tenants, who fail to make the required payment on time, for whatever reason, are contacted immediately.

MARKETING

Our marketing includes signage at the property (if approved by Landlord & Body Corporate), and Advertising in State and local newspapers such as Sydney Morning Herald and Central Weekly..

PERIODIC INSPECTIONS

All properties are inspected every 6 months, and the results of these inspections are discussed with the Landlord and confirmed with an inspection report.

INTERNET

Immediately your property is listed with Cityside Properties, it will be included in www.citysideproperty.com and www.domain.com.au
Cityside has “priority listing” with domain, this means your property will be on the first or second page of any search under the 2010 postcode.

Your property will be displayed with all relevant information including availability dates, inspections etc., allowing prospective tenants anywhere in the world access to your home.

With the push of a button, full information will print from their computer. Alternatively our e-mail address is prominently displayed at the side of the screen to contact our office direct.

REPAIRS AND MAINTENANCE

Repairs are monitored very closely, and are acted on according to each Landlords particular instruction in the Management Agency Agreement, we advise all owners prior to carrying out repairs, should a repair of any urgent nature be reported, eg. no hot water, burst water pipe, we will need to attend to it as soon as possible as it is an essential service. Complete records are kept of all repairs and maintenance carried out to your property, for future reference and also for your tax purposes.

Any repairs carried out are paid for from rental monies held on your behalf in our Trust Account. Full details of any repairs are printed on your monthly statement, together with a copy of the relevant account for your reference.

At Cityside Properties, we have a complete team of reasonably priced and highly competent trade’s people. Should you have a preferred tradesman, simply fill in the details on the Management Agency Agreement, and we will ensure that these person/persons are engaged in relation to your property.

Alternatively you may wish to attend to the repair yourself or appoint your own tradesman.

RELOCATION AGENCIES

Relocation Agencies are often the best source of acquiring excellent quality tenants, particularly, corporate leases with company guarantee.

An updated list of all rental properties is emailed to all major agencies every week. As a result of this practice, Cityside Properties management properties are ensured maximum exposure and immediate response in an often highly competitive marketplace.

STATUTORY DISBURSEMENTS

Payment of all statutory accounts can be paid from rental monies on your behalf. Such accounts include Council Rates, Water Rates, Insurance, and Body Corporate levies. In relation to Water Rates, any excess water usage is automatically invoiced to the tenant and reimbursed to the Landlord.

THE GAY CLIENT

Our location is in a strong gay populated area, we are behind Oxford Street and located near a major gym, we have a strong focus on meeting the requirements of the gay clients; Cityside is a gay owned and operated agency and understand the needs of the local community.

RENTAL REVIEWS

We ensure you receive full market rental for your property and regularly assess this, taking into account such factors as current market rentals, vacancy factors in the area of similar properties, the general condition of the property and the quality of the tenant and length of their tenancy. All increases are then referred to the Landlord for final approval.

MANAGING THE TENANT

It is our duty as your Property Manager to ensure that the tenant is well educated as to what is expected of him/her under the Tenancy Agreement. Whether it be regular garden maintenance, payment of rental in advance, noise control or the behavior of visitors to your property, we manage the tenant for you ensuring as much as possible that the terms of the Residential Tenancy Agreement are complied with. We aim to establish the best possible relationship with all our Tenants.

MONTHLY ACCOUNTING

Each month we prepare and forward you post a detailed monthly rental statement for your property. The statement details the rental period, rental monies collected, disbursements and sundries, then we deposit money into your nominated account on the 15th and last working day of the month, statements are sent via the post with all accounts attached to the back and a copy sent via email to your nominated address.

Should you require any advance payments, or mid monthly deposits,
these can be handled for you whether as a one off payment or on a regular basis.